Advertisement

Patient satisfaction with chiropractic physicians in an independent physicians' association

      Abstract

      Background: Satisfaction with care is one of the variables that can be used in determining the results of medical care. Patient satisfaction surveys allow managed care plans to determine how well their providers meet certain standards. Objective: To determine the level of satisfaction with chiropractic care in a random sample of patients seen by physician members of a chiropractic independent physicians' association. Design: A visit-specific questionnaire was mailed to a random sample of 150 patients from health insurance claims filed in the first two months of 2000. Results: The rate of return was 44%. Various aspects of chiropractic care were given a rating of “excellent” by the following percentage of respondents: Length of time to get an appointment (84.9%); convenience of the office (57.7%); access to the office by telephone (77.3%); length of wait at the office (75.7%); time spent with the provider (74.3%); explanation of what was done during the visit (72.8%); technical skills of the chiropractor (83.3%); and the personal manner of the chiropractor (92.4%). The visit overall was rated as excellent by 83.3% of responders, and 95.5% stated they would definitely recommend the provider to others. Conclusion: The study demonstrated a high satisfaction rate among managed-care patients. (J Manipulative Physiol Ther 2001;24:556-9)

      Keywords

      To read this article in full you will need to make a payment

      Purchase one-time access:

      Academic & Personal: 24 hour online accessCorporate R&D Professionals: 24 hour online access
      One-time access price info
      • For academic or personal research use, select 'Academic and Personal'
      • For corporate R&D use, select 'Corporate R&D Professionals'

      Subscribe:

      Subscribe to Journal of Manipulative & Physiological Therapeutics
      Already a print subscriber? Claim online access
      Already an online subscriber? Sign in
      Institutional Access: Sign in to ScienceDirect

      References

        • Tarlov AR
        • Ware JE
        • Greenfield S
        • Nelson EC
        • Perrin E
        • Zubkoff M
        The medical outcomes study. An application of methods for monitoring the results of medical care.
        JAMA. 1989; 262: 925-930
        • Jamison JR
        The chiropractic student clinic: a pilot study to identify criteria for clinical satisfaction.
        J Chiropr Tech. 1996; 8: 78-82
        • Sawyer CE
        • Kassak K
        Patient satisfaction with chiropractic care.
        J Manipulative Physiol Ther. 1992; 16: 25-32
        • Donabedian A
        The quality of care. How can it be assessed?.
        JAMA. 1988; 260: 1743-1748
        • Rubin HR
        • Gandek B
        • Rogers WH
        • Kosinski M
        • McHorney CA
        • Ware Jr, JE
        Patients' ratings of outpatient visits in different practice settings. Results from the Medical Outcomes Study.
        JAMA. 1993; 270: 835-840
        • Ware JE
        • Hays RD
        Methods for measuring patient satisfaction with specific medical encounters.
        Med Care. 1988; 26: 393-402
        • Magrane D.
        Obstetric patients' assessment of medical students' role in their care.
        J Med Educ. 1988; 63: 713-719
        • Osterweis M
        • Howell JR
        Administering patient satisfaction questionnaires at diverse ambulatory care sites.
        J Ambul Care Manage. 1979; : 67-88
        • Baretlett EE
        • Grayson M
        • Barker R
        • Levine DM
        • Golden A
        • Libber S
        The effects of physician communication skills on patient satisfaction, recall, and adherence.
        J Chron Dis. 1984; 37: 755-764
        • Counte MA
        An examination of the convergent validity of three measures of patient satisfaction in an outpatient treatment center.
        J Chron Dis. 1979; 32: 583-588
        • Levinson W
        • Roter DL
        • Mullooly JP
        • Dull VT
        • Frankel RM
        Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons.
        JAMA. 1997; 277: 553-559
        • Zastowny TR
        • Roghmann KJ
        • Hengst A
        Satisfaction with medical care: replications and theoretic reevaluation.
        Med Care. 1983; 21: 294-322
        • Doyle BJ
        • Ware JE
        Physician conduct and other factors that affect consumer satisfaction with medical care.
        J Med Educ. 1977; 52: 793-801
        • Hall JA
        • Feldstein M
        • Fretwell MD
        • Rowe JW
        • Epstein AM
        Older patients' health status and satisfaction with medical care in an HMO population.
        Med Care. 1990; 28: 261-269
        • Glasser M
        • Bazuin CH
        Patients' views of the medical education setting.
        J Med Educ. 1985; 60: 745-756
        • Katz JN
        • Solomon NA
        • Bates D
        • Panush D
        Costs, outcomes, and patient satisfaction by provider type for patients with rheumatic and musculoskeletal conditions: a critical review of the literature and proposed methodologic standards.
        Annals Int Med. 1997; 127: 52-60
        • Cherkin DC
        • MacCornack A
        Patient evaluations of low back pain care from family physicians and chiropractors.
        West J Med. 1989; 150: 351-355
        • Nyiendo J
        • Haas M
        • Goodwin P
        Patient characteristics, practice activities, and one-month outcomes for chronic, recurrent low back pain treated by chiropractors and family medicine physicians: a practice-based feasibility study.
        J Manipulative Physiol Ther. 2000; 23: 239-245
        • Davies AR
        • Ware JE
        GHAA's consumer satisfaction survey and user's manual.
        2nd ed. Group Health Association of America, Washington, DC1991
        • Oth K
        Communication in a chiropractic clinic: how a DC treats his patients.
        Cult Med Psychiatry. 1994; 18: 83-113