Abstract
Background: Satisfaction with care is one of the variables that can be used in determining the
results of medical care. Patient satisfaction surveys allow managed care plans to
determine how well their providers meet certain standards. Objective: To determine the level of satisfaction with chiropractic care in a random sample
of patients seen by physician members of a chiropractic independent physicians' association.
Design: A visit-specific questionnaire was mailed to a random sample of 150 patients from
health insurance claims filed in the first two months of 2000. Results: The rate of return was 44%. Various aspects of chiropractic care were given a rating
of “excellent” by the following percentage of respondents: Length of time to get an
appointment (84.9%); convenience of the office (57.7%); access to the office by telephone
(77.3%); length of wait at the office (75.7%); time spent with the provider (74.3%);
explanation of what was done during the visit (72.8%); technical skills of the chiropractor
(83.3%); and the personal manner of the chiropractor (92.4%). The visit overall was
rated as excellent by 83.3% of responders, and 95.5% stated they would definitely
recommend the provider to others. Conclusion: The study demonstrated a high satisfaction rate among managed-care patients. (J Manipulative
Physiol Ther 2001;24:556-9)
Keywords
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Article info
Publication history
Received in revised form:
November 20,
2000
Received:
October 3,
2000
Footnotes
☆bChair, Quality Assurance Committee, Oklahoma State Chiropractic Independent Physicians' Association, and private practice of chiropractic, Tulsa, Okla.
☆☆Reprints not available from the author.
Identification
Copyright
© 2001 JMPT. Published by Elsevier Inc. All rights reserved.
